Question 1

I replaced the Noniemple Airless Edition refill, but the product is not coming out.

Accepted Answer

Turn the refill right twice to ensure no air layer. If the piston stays in place, use thin tweezers in the bottom hole to allow contents to reach the pump pipe. Contact Celimax if difficulties persist.

Question 2

How long is the expiration date of the product?

Accepted Answer

Expiration dates are marked on each product. Use within one year after opening for optimal results.

Question 3

How do I keep the product?

Accepted Answer

Store in a cool place away from direct sunlight, as contents can be affected by light and temperature exposure.

Question 4

The Ji Woo Gae pad smells weird.

Accepted Answer

The pad contains houttuynia cordata extract (fishwort), which has a distinctive fishy odor resembling mold or disinfectant. This is normal and the product is safe to use.

Question 5

After using the product, skin problems occur.

Accepted Answer

Temporary issues within 1-10 days may indicate skin adjustment. Pause use and retry later. If problems persist, discontinue and contact Celimax support.

Question 6

What is the standard for free shipping?

Accepted Answer

Purchases exceeding 40,000 won qualify for free delivery.

Question 7

I placed orders using multiple IDs. Will my purchase history be integrated?

Accepted Answer

No integration is possible. Separate purchase histories from non-member and member accounts remain completely separate.

Question 8

Is it possible to place an order overseas?

Accepted Answer

International shipping is not currently available.

Question 9

Is it possible to ship it to the military?

Accepted Answer

Military delivery is difficult due to courier limitations.

Question 10

I placed an order, but I have not heard anything.

Accepted Answer

Order notifications are sent via KakaoTalk or text message. Check spam folders as messages may be automatically filtered.

Question 11

Can I issue a cash receipt if I purchase a deposit without a bankbook?

Accepted Answer

Request cash receipt during deposit payment. If missed, contact Celimax within 3 days for processing.

Question 12

Is it possible to issue a tax invoice?

Accepted Answer

Electronic tax invoices issue when order status is completed. Monthly invoices process collectively on the 10th of the following month.

Question 13

How can I know if the automatic deposit has been confirmed?

Accepted Answer

Confirmation arrives via KakaoTalk or text within 5-20 minutes. Orders auto-cancel if deposit is not confirmed within 3 days.

Question 14

The order has been canceled when I checked because the delivery did not come after depositing.

Accepted Answer

Orders auto-cancel if: 1) No deposit within 3 days, or 2) Deposit differs from order info and confirmation fails after 3 days.

Question 15

In what cases is automatic deposit verification not completed?

Accepted Answer

Verification fails if: depositor name differs, amount is wrong, same-name orders occur simultaneously, or virtual account deposits to official accounts.

Question 16

What should I do if the automatic deposit is not confirmed?

Accepted Answer

Request deposit confirmation on Celimax bulletin board with depositor name, contact number, and amount for quick processing.

Question 17

What is the shipping time of Celimax?

Accepted Answer

Orders ship weekdays at 11 a.m. Same-day shipment if payment completes before 11 a.m.; next business day otherwise.

Question 18

I canceled the order before delivery, but the delivery was carried out.

Accepted Answer

Shipments process between 11-12 a.m. Delivery occurs if system does not recognize cancellation during this window. Contact Celimax support.

Question 19

How long will the delivery take?

Accepted Answer

Products arrive 1-3 business days after shipment, though delays may occur during high-volume periods or courier strikes.

Question 20

I am curious about the shipping cost and the additional shipping cost by region.

Accepted Answer

Shipping fee is 3,000 won with no additional charges for special areas.

Question 21

I got a call that the product has been shipped, but it is showing up in preparation for delivery.

Accepted Answer

After shipment, courier scans invoice to change status. Delays in scanning may leave status as preparing for delivery despite shipment.

Question 22

I tried to track the cargo with the waybill number, but there were no records found.

Accepted Answer

Invoice registration delay during courier scanning may prevent tracking for 1-2 days despite goods moving.

Question 23

I was informed that the product has been released, but it is still being prepared for delivery. Can I cancel it?

Accepted Answer

Cancellation after 11 a.m. shipment is difficult since shipment has occurred normally.

Question 24

Will it be shipped on weekends or holidays?

Accepted Answer

Shipments do not occur on weekends or holidays.

Question 25

I would like to change the shipping address or recipient information.

Accepted Answer

Pre-payment: change address in My Page > Order Details. Post-payment: request change at Celimax bulletin before 11 a.m.

Question 26

I would like to change the shipping address after the product has been shipped.

Accepted Answer

Delivery addresses cannot be changed after shipment.

Question 27

I would like to cancel my order.

Accepted Answer

Log in to My Page > Order/Delivery Inquiry > Cancellation and Refund Request. Cancellation available only before shipment; returns possible afterward.

Question 28

I want to exchange it for a different product, but what if the price is different?

Accepted Answer

Higher-cost exchanges: deposit difference upon receipt. Lower-cost: Celimax refunds difference if bank details provided.

Question 29

I asked for an exchange after receiving the product, how long will it take?

Accepted Answer

Exchanges average 5-7 business days: collection request, pickup, courier arrival, distribution center check, and re-shipment.

Question 30

What is the shipping fee for a return or exchange due to a change of mind?

Accepted Answer

Return fee is 6,000 won (shipping plus collection). Opened boxes or damaged labels may prevent returns, adding 7-10 days.

Question 31

Can I return it if I have skin trouble after using the product?

Accepted Answer

Contact Celimax within 30 days of purchase if product does not suit your skin. Returns possible upon request.

Question 32

If there is a problem with the product, can I return it for free?

Accepted Answer

Report defects with photos and contact info on Celimax bulletin for quick free resolution assistance.

Question 33

The delivery is delayed, so can I return it?

Accepted Answer

If unable to receive within 7 business days due to courier delays, free returns are available.

Question 34

I canceled my order. I was told that my card payment was canceled, but I could not get a refund.

Accepted Answer

Refund processing takes 1-7 business days after Celimax cancellation confirmation and credit card company processing.

Question 35

If I cancel my order after paying by card, can I get a refund through a different method?

Accepted Answer

Refunds process exclusively through your original payment method.

Preguntas frecuentes

Order

Order/Payment

Shipping

Cancellation/Exchange/Return