Shipping policy

Customs & Duties

• Buyers are responsible for all customs duties and import taxes.
• Please check with your local customs office for accurate details.

Shipping Information

Shipping Carriers & Rates

Carrier	Service	Delivery	Rate	Coverage
FedEx	International Priority	3–7 business days	$15.00	Worldwide (200+ countries)
DHL	Express Worldwide	2–5 business days	$18.00	Worldwide (220+ countries)
ACI	Express (DDP)	5–12 business days	$9.50	US, Canada, Europe, Asia
EMS	Korea Post	5–10 business days	$12.00	Asia Pacific, Americas

Free Shipping

Enjoy free shipping on orders over $100 (FedEx International). Applies to all destinations.

Shipping Timeline

1. Order Processing: 1–2 business days after payment confirmation.
2. Dispatch: Tracking number provided via email once shipped.
3. Delivery: Estimated delivery times vary by carrier (see table above).

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your package on the carrier's website or through your Order History page.

Important Notes

• Delivery times are estimates and may vary due to customs processing, holidays, or weather conditions.
• Orders placed on weekends or holidays will be processed on the next business day.
• CELIMAX is not responsible for delays caused by customs or the carrier.
• For EU countries: IOSS number is applied for orders under €150 to simplify customs.

Shipping Restrictions

Some products may be restricted for shipping to certain countries due to local regulations. If your order cannot be fulfilled, we will contact you for a full refund.

Contact Us

For any shipping-related inquiries, please contact us at hello@celimax.com.