Refund policy

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be:

• In the same condition that you received it — unworn, unused, with tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

How to Start a Return

To start a return, please contact us at hello@celimax.com with your order number and reason for return.

Refund Process

Step	Timeline	Details
1. Request	Within 30 days	Contact us with order number + reason
2. Approval	1–2 business days	We review and approve/reject the request
3. Return Ship	Customer arranges	Ship item back to our return address
4. Inspection	2–3 business days	We inspect the returned item
5. Refund	5–10 business days	Refund issued to original payment method

Partial Refunds

Partial refunds may be granted for:

• Items not in original condition, damaged, or missing parts (not due to our error)
• Items returned more than 30 days after delivery

Exchanges

The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items

• Gift cards
• Items on final sale or clearance
• Opened skincare products (for hygiene reasons)

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item. Original shipping charges are non-refundable.

Contact

For questions about returns or refunds, email us at hello@celimax.com.